Privacy Policy, cookies, and consent to use of data


Legal entity

The Spencer Group is a trading name for The Spencer Group Limited. The Spencer Group Limited is registered in England. Company number: 04179163; VAT number: 770614043; Registered address: 308-314 Kings Road, Reading, Berkshire, RG1 4NR, United Kingdom.

This page uses "The Spencer Group", “Spencer Group”, "we" and "us" to mean The Spencer Group Limited.

Privacy Policy

This Privacy Policy describes The Spencer Group’s current policies and practices with regard to Personal Data collected by us manually or through this Website,, and any subdomains including The term "Personal Data" refers to personally identifiable information about you, such as your name, birth date, telephone number, email address or mailing address.

Notification of changes to this Policy

We are continually improving and adding new functionality and features to this Website and improving our services. Because of these ongoing changes, changes in the law and the changing nature of technology, our data practices will change from time to time. If and when our data practices change, we will (as soon as practicable) post the changes on our Website to notify users. We encourage you to check this page frequently.

Collection of Personal Data, including email addresses

We will collect and store the information you give us. You may use this Website to register to receive additional information or services from us. When you register, we ask you for contact information such as your name, postal address and email address. 

We sometimes supplement the information that you provide with information that is received from third parties. For instance, if inaccurate postal or zip codes are received, we may use third party software to fix them.

Use of Personal Data

The purposes for which we process Personal Data include the following:

We may contact you occasionally to inform you of new services we will be providing, or events or articles we think will be of interest to you.

We will use your Personal Data to provide our charitable services.

We may use your Personal Data to contact you regarding fundraising, support and friendship to our charity.

We may use your Personal Data internally to help us improve our services and to help resolve any problems.

Opt-out choice

If you do not wish to receive information from us and want to be removed from our mailing list, please use the Contact Us page.

Anonymous data collected through this Website

In addition to the information we collect as described above, we use technology to collect anonymous information about the use of our Website. For example, we use technology to track which pages of our Website our visitors view. We also use technology to determine which web browsers our visitors use. This technology does not identify you personally – it simply enables us to compile statistics about our visitors and their use of our Website.

Our Website contains hyperlinks to other pages on the Site. We use technology to track how often these links are used and which pages our visitors choose to view. Again, this technology does not identify you personally – it is used simply to compile statistics about the use of these hyperlinks.

We use this anonymous data to improve the content and functionality of this Website and our email updates, to better understand our clients and markets, and to improve our services.


Cookies are small pieces of text stored as a file on the computer's hard drive. They are not computer programs. They only contain and transfer to the web server as much information as the users themselves have disclosed to a certain website.

Cookies are used by your browser and by most websites to help personalise or improve your experience using the worldwide web. If you wish to restrict or block the cookies which are set by The Spencer Group’s Websites, or indeed any other website, you can do this through your browser settings. Restricting cookies may affect some of the functionality of this Website, such as the ability to log in to password-protected areas, but most of the Site will still be accessible to you.

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.

You can find more information about deleting and controlling cookies from

The Spencer Group will not use cookies to collect personally identifiable information about you. However, in order to provide services to you within this Site's extranet, it is necessary to gather information that will enable the Website to personalise, improve and operate such services. In connection with certain aspects of the services, we may request, collect and/or display some of your personal information.

The table below explains the cookies we use and why.





PHP Session ID. This is a unique identifier that is automatically created when a session starts for a given visitor.

This cookie is deleted when the browser is closed.


Google Analytics randomly generated number.

We use Google Analytics to monitor traffic levels, search queries and visits to this Website. 

Google Analytics stores IP address anonymously on its servers, and neither The Spencer Group or Google associate your IP address with any personally identifiable information.

Two years


30 minutes


This cookie is deleted when the browser is closed.


Six months


CMS Extranet opt-in cookie. This is set if you choose to ask this Website to remember your login name.

Until you opt out via the login screen


CMS Extranet opt-in cookie. This is set if you choose to ask your computer to automatically log you in at this computer.

Until you opt out via the login screen


CMS e-commerce cookie. This is set when you put an item in your basket.

One month


Use of Google Analytics

This Website uses Google Analytics, a web analytics service provided by Google, Inc.

Google Analytics sets a cookie in order to evaluate your use of the Site and compile reports for us on activity on the Site in order to help us understand how visitors engage with the contents and track visitor interactions. Google Analytics collects information anonymously and without identifying individual visitors.

Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By accessing this Website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Google Analytics uses its own cookies to store information, such as what time the visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the web page. To disable this type of cookie, some browsers will indicate when a cookie is being sent and allow you to decline cookies on a case-by-case basis. In addition to declining cookies, you can also install the Google Analytics Opt-out Add-on in your browser, which prevents Google Analytics from collecting information about your website visits.

Learn more about the Google Analytics Opt-out Browser Add-on and other Google Analytics privacy information

Learn more about how Google Analytics uses cookies

Use of sharing tools

This Website uses a number of social media tools in the form of "share" buttons to enable users to easily share articles with their friends through a number of social networks. As a result, when you visit a page with content embedded or social media buttons and content, you may be presented with cookies from these websites. These websites are not controlled by The Spencer Group. By using these links you accept the privacy policies of these websites.

These sites may set a cookie when you are also logged in to their service. Data may then be collected by these companies that enables them to serve up adverts on other sites that they think are relevant to your interests. If you do not use such platforms, our Site will not place these cookies on your device.

Detecting information about you

This Site uses detection of your browser language settings. Depending on which language your browser is set to use, this Site may redirect you to page(s) in that language. We may also perform IP lookups to determine which country or region you are in, and which domain your IP address is in.

We detect this information to gauge more accurately our users' demographics.

Disclosure of your Personal Data

We do not share, sell or distribute your Personal Data with unrelated third parties, except under these limited circumstances:

Personal data may occasionally be transferred to third parties who act for us for further processing in accordance with the purposes for which the data was originally collected or for purposes to which you have subsequently consented.

We may share or transfer the information in our databases to comply with a legal requirement, for the administration of justice, to protect your vital interests, to protect the security or integrity of our databases or this Website, to take precautions against legal liability, or in the event of a sale, merger, reorganisation, dissolution or similar event.

We may share or transfer the information in our databases with and to our volunteers, advisers and also external law firms in order to service your needs. These organisations may have their own privacy policies to which you may then be subject.

Where appropriate, before disclosing Personal Data to a third party, we contractually require the third party to take adequate precautions to protect that data and maintain confidentiality.

Data integrity and security

We strive to maintain the reliability, accuracy, completeness and currency of Personal Data in our databases and to protect the privacy and security of our databases. We keep your Personal Data only for as long as reasonably necessary for the purposes for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements. 

Our employees and counsellors who have access to Personal Data have been trained to handle such data properly and in accordance with our security protocols and strict standards of confidentiality. Although we cannot guarantee against any loss, misuse, unauthorised disclosure, alteration or destruction of data, we try to prevent such unfortunate occurrences.

Data access and corrections

Upon receipt of your written request and enough information to permit us to identify your Personal Data, we will disclose to you the Personal Data we hold about you. We will also correct, amend or delete any Personal Data that is inaccurate and notify any third party recipients of the necessary changes. 

If you wish to access or correct your Personal Data, please write to us at:

308-314 Kings Road, Reading, Berkshire, RG1 4NR, United Kingdom

or email us at 

We do not charge for complying with a correction request. Requests to delete Personal Data are subject to any applicable legal and ethical reporting or document retention obligations imposed on us.


You agree that you are solely responsible for the content of your posted messages. You agree not to post any abusive, obscene, vulgar, slanderous, hateful, threatening, sexually orientated or other material that may violate the laws of England and Wales, your country or international law. Doing so may lead to you being immediately and permanently banned, and your internet service provider notified, if deemed necessary by us. The IP address of all posts may be recorded to aid the enforcement of these conditions. You agree that The Spencer Group has the right to remove, edit, move or close any topic at any time should we see fit. You agree to any information you enter to be stored in a database. While this information will not be disclosed to any third party without your consent, you agree that The Spencer Group shall not be held responsible for any hacking attempt that may lead to the data being compromised.

The Spencer Group does not claim copyright in any of your writings, but by participating in a Spencer Group forum you give us a worldwide, non-revocable, perpetual, royalty-free licence to copy your submitted statements in any medium and for any purpose.

You agree not to post any copyrighted material unless you own the copyright or you have written consent from the owner of the copyrighted material.

Note that it is impossible for the staff or the owners of this forum to confirm the validity of posts. The Spencer Group is not responsible for the content contained within and does not warrant the accuracy, completeness or usefulness of any information presented. The posted messages express the views of the author. If you believe that a posted message is objectionable, you are encouraged to notify an administrator or moderator of this forum immediately. The staff and the owner of this forum reserve the right to remove objectionable content, within a reasonable timeframe, if they determine that removal is necessary.

Links to other websites

This Website contains hyperlinks to websites that are not operated by us. These hyperlinks are provided for your reference and convenience only and do not imply any endorsement of the activities of these third-party websites or any association with their operators. We do not control these websites and are not responsible for their data or privacy practices. We urge you to review any posted on any site you visit before using the site or providing any Personal Data about yourself.

Transfer of data abroad

We do not intentionally transfer Personal Data outside the UK.

Of course, the internet is made up of a large number of international connections. If you are visiting this Website from a country other than the country in which our server is located (currently the UK), the various communications will necessarily result in the transfer of information across international boundaries. By visiting this Website and communicating electronically with us, you consent to these transfers.

Governing law

This Privacy Policy forms part of our Website Terms of Use and as such shall be governed by and construed in accordance with the laws of England and Wales. You agree to submit any dispute arising out of your use of this Website to the exclusive jurisdiction of the courts of England and Wales.


If you have any questions about this Privacy Policy or concerns about the way we process your Personal Data, please contact us by using the Contact Us page.